Our Commitment
At YourTVGuy.com, we stand behind the quality of our IPTV service. We offer a 7-day money-back guarantee to ensure your complete satisfaction.
7-Day Money-Back Guarantee
If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial purchase or subscription renewal.
How to Request a Refund
To request a refund, you must:
- Contact us through our support chat on YourTVGuy.com
- Provide your account information and reason for the refund request
- Allow us to attempt to resolve any technical issues you may be experiencing
All refund requests must be made by contacting our support team directly through the chat feature on our website. We do not process refunds through other channels.
Refund Processing
Once your refund request is approved:
- Refunds will be issued to the original payment method used for purchase
- Processing time may vary depending on your payment provider (typically 5-10 business days)
- You will receive confirmation once the refund has been processed
- Your service access will be terminated upon refund approval
Important Notes
We Encourage Communication: Even if the 7-day period has passed, we still want to hear from you. Please contact us through our support chat if you’re experiencing any issues with our service. We are committed to finding solutions and ensuring your satisfaction, regardless of how much time has passed since your purchase.
Technical Issues: If you’re experiencing technical problems such as:
- Buffering or streaming issues
- Device compatibility problems
- Setup or configuration difficulties
- Channel availability concerns
Please reach out to us first. Our support team is here to help resolve these issues, and we can often find a solution that doesn’t require a refund.
Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- Violation of our Terms of Service
- Account suspension or termination due to policy violations
- Service used for illegal purposes
- Sharing account credentials with unauthorized users
- Subscription cancellations after the 7-day guarantee period (unless extenuating circumstances apply)
- Partial month refunds (subscriptions are billed in full)
However, we encourage you to contact us regardless of these circumstances, as we evaluate each situation individually.
Trial Periods
If you participated in a free trial period:
- The 7-day money-back guarantee begins from your first paid subscription date
- Free trial periods do not count toward the 7-day refund window
Subscription Cancellations
If you wish to cancel your subscription without requesting a refund:
- Contact us through our support chat
- Your service will remain active until the end of your current billing period
- You will not be charged for subsequent billing cycles
- No refund will be issued for the remaining time in your current billing period (unless within the 7-day guarantee window)
Our Problem-Solving Approach
Before processing any refund, we will:
- Investigate any technical issues you’re experiencing
- Offer alternative solutions or troubleshooting steps
- Provide setup assistance if needed
- Explore options to improve your experience
We believe most issues can be resolved with proper support, and we’re committed to working with you to ensure you get the most out of our service.
Fair Use Policy
We reserve the right to:
- Deny refund requests that appear fraudulent or abusive
- Limit the number of refunds per customer to prevent abuse
- Investigate suspicious refund patterns
- Take appropriate action against accounts engaging in refund abuse
Extended Support
Beyond the 7-Day Window: We understand that sometimes issues arise after the initial guarantee period. If you’re experiencing problems with our service at any time:
- Contact us through our support chat
- Explain the issues you’re facing
- Give us the opportunity to help resolve them
We value long-term customer relationships and will work with you to find solutions, even outside the standard refund period.
Contact for Refunds or Issues
To request a refund or discuss any service issues, please use the support chat feature on YourTVGuy.com. Our team is available to assist you and answer any questions you may have.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of the service constitutes acceptance of the modified policy.
Remember: At YourTVGuy.com, customer satisfaction is our priority. Whether you’re within the 7-day guarantee period or beyond, we encourage you to reach out to us with any concerns. We’re here to help make your IPTV experience the best it can be.