Introduction
YourTVGuy.com (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our IPTV services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information
- Payment information (processed securely through third-party payment processors)
- Device information and MAC addresses
- Account credentials and subscription details
- Communications with our support team
We also automatically collect certain information when you use our services:
- IP addresses and location data
- Device types and operating systems
- Usage patterns and viewing preferences
- Technical data for service optimization
How We Use Your Information
We use the information we collect to:
- Provide and maintain our IPTV services
- Process your subscriptions and payments
- Deliver customer support and respond to inquiries
- Send service-related notifications and updates
- Improve our services and user experience
- Prevent fraud and enhance security
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our business (payment processors, hosting providers, etc.)
- When required by law or to protect our legal rights
- With your explicit consent
- In connection with a business transfer or acquisition
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
To exercise these rights, please contact us through our support chat.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.
Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
Contact Us
If you have questions about this Privacy Policy, please contact us through our support chat on YourTVGuy.com.